Shipping policy

We are unable to give an exact date or time for the delivery as the parcel will delivered within the approximate 2-3 business days (unless stated otherwise) that we advise from the dispatch date. No orders are delivered on UK bank holidays. All delivery dates should be estimated from the date the order is despatched which is usually approximately 1-3 days from this date. You must allow at least 48 hours for pick and pack before dispatch. All dates for delivery which include other courier services i.e. DHL, DPD, PARCELFORCE should be calculated from the date of dispatch and not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery. Out of our current couriers on all orders it is only Royal Mail who conducts Saturday deliveries between 9am-3pm. All other orders are delivered between Monday and Friday between 9am- 5pm (7pm for certain couriers).

Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday. For confirmation of these dates kindly refer to the following link; https://www.gov.uk/bank-holidays

International orders not sent via DHL, Fedex or Parcel Force require 5-7 working days for orders to be delivered to the customs agency of the delivery country. Customs clearance time may vary and is determined by the customs agency of the delivery country. We are unable to guarantee delivery times with parcels sent via the standard international postal service due to the variance of international postal network delivery times. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.

Additional information sent from the couriers such as text messages and emails are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender (thesilvercleaningcompany.co.uk) for the exact dispatch information for precise and more accurate information. We are not liable for delays calculated based on provided delivery estimates of the courier company in charge or other third parties.